With so many aspects of our lives
demanding the most from us in terms of time and research, it's bound
to happen that some key area that we should be devoting effort to
will fall short. For many people, this is in choosing an insurance
provider who will best meet their household's needs. If this is you,
there's no need to despair: while you may be locked in for the time
agreed upon in your contract, the good news is that these agreements
always have an end, which means that there's always an opportunity
for you to catch up on the research you missed. If you are unsure of
how to begin assessing your own level of contentment with your
current insurance provider, here are the criteria you should
consider:

Integrity. Determining
the honesty and integrity of the insurance provider you are with (or
considering) takes careful observation on your part. Listen very
carefully to the statements and promises they make, and if you may
have difficulty remembering them in the future, write them down and
clarify with the agent you are speaking to so that you know exactly
what is being promised. This way, later down the road, you can
determine: has their been reneging on anything that was promised? A
good way to judge whether this will be the case beforehand is to look
at the company's advertising claims and strategies. Favour companies
that rely on their excellent service and reputation, rather than the
pressuring of consumers into sales.
Knowledgeability. It's
important that your provider demonstrates knowledgeability of the
industry at large, and of their products and services specifically,
at all levels—whether you are dealing with someone in management,
or whether you are dealing with frontline workers. A well educated
staff means there will be less ambiguity around challenging
situations, which in turn increases the likelihood of your needs
being met efficiently and effectively.
Authority. How is
authority with decision making handled by your provider? Do the
agents working with you need constant approval or verification from
someone at a higher level, or are they well equipped and trusted by
management to make the best decisions for you?
Reputation. There are
several ways to check a company's reputation, and the more of these
avenues you employ, the more accurate your assessment will be. Start
within your own community of family, friends, and coworkers to see if
they have anything to say about the company you are assessing. Online
reviews can be another source of information in this regard. It's
also worth talking to local car repair shops and towing companies to
ask what they have heard of various insurance providers.
Community. What does your
insurance provider do for the community you live in? This is not a
superfluous consideration: an insurance company that is continually
striving for the improvement of a given community outside of office
hours is one that will highly value the individual members of that
community when it comes to providing them with service.
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